MFA Self Help Guide
We have introduced Multifactor Authentication in our organization to add an extra layer of security. This extra layer safeguards your valuable credentials from being misused. MFA is a combination of 2 or more factors. Let’s see what those factors are:
· Something that you know (Password)
· Something that you have (Unique code)
· Something that you are (Biometrics)
Having only one factor in place creates a single point of failure which can have serious security breach incidents. Hence, we have started rolling out MFA for our dear users in order to protect them from bad actors. This article has an attached self help guide for the MFA setup.
2. Select Use my password.
3. Specify network password. Select Sign In
4. Procuring the Microsoft Authenticator App. Selected Download Now link
5. Microsoft Authenticator Download Screen – targeted.
6. Scan the code as per your device type.
7. Return to Screen 4. Select Next.
8. Select Next button.
9. Scan QR code from within Microsoft Authenticator App. Select Next button.
10. Select the account as Work/School.
11. Approve Notification in Authenticator App.
12. Mobile Device. Approve Notification in App.
13. Setup. Notification Approved. Select Next button.
14. Setup. Success Screen. Select Done button.
We are excited to mention that our last Skype for Business migration to Teams was completed end of March! The only thing left to do in the Skype for Business space is to decommission the old Skype Servers, but this is a background process and shouldn’t affect production.
The next milestone relating to Office365, and Teams is migrating T-Drive files into Teams. Once migrated you can access all your work files from anywhere in the world without needing to log into Citrix or use a VPN or any other third-party product.
Work folders presented as a folder path within your file explorer – similar to your current T:\ or dropbox
We are starting to reach out to Unions/Conferences/Missions to schedule in training and a plan to move their files from T:\ Drive to the cloud.
If you need any help to migrate your files, please do not hesitate to contact us.
Are you having issues with your computer, you could be missing required firmware upgrades.
Dell updates and firmware upgrades
Several customers reported intermittent issues or blue screen of death errors. This could be caused for various reasons including recently installed software or hardware on the laptop. One reason we find often is the computer requires driver updates and firmware upgrades. Most of our customers are using Dell computers and Dell has an easy tool available to help you perform these upgrades at your leisure. The tool is called “Dell Command Update” and can be downloaded here or if you have Desktop Central installed on your laptop it can be installed from the Self Service Portal.
To install from the Self-Service Portal simply right click the Desktop Central icon and click “Self Service Portal”
Find Dell Command Update and Press Install
Once installed you can run a check and update on all your computer drivers and firmware that is required.
If you get stuck, we are here to help you!
Adventist technology is pleased to announce a few new starters who joined our team and to serve God and you!
We are delighted to welcome Angela Kim who has recently joined our team. Some of you may know Angela as she was working as Admin Assistant to the Secretary and Director of NCD/Stewardship at the Greater Sydney Conference for the last 6.5 years. Before joining the Greater Sydney Conference, she worked for the Consulate General of the Republic of Korea in Sydney.
Angela has a Bachelor of Music from the Kyungpook National University in Daegu, South Korea. Angela enjoys listening to music, watching movies, travelling and loves to cook. She enjoys spending quality time with friends and family.
We are pleased to welcome Patricia Antas who has recently joined our team. She most recently worked with the Greater Sydney Conference as a Project Coordinator and prior to that as Stewardship Director. Before joining Greater Sydney Conference, Patricia worked as a travel agent, insurance broker and airport supervisor.
Patricia has a Bachelor of Arts (Travel & Tourism) from IESP University in Brazil and a Graduate Diploma in Theology from Avondale College. She enjoys travelling, cooking, handcrafting and painting.
Core technology and infrastructure requires frequent updates to ensure stability to support. At, Adventist Technology, we try to minimise changes avoiding disruption in the workplace to the best of our abilities. In the past changes were implemented on a Friday, but as many of our customers are on different time zonesto Sydney, this practice could disrupt their workflow. So, we have taken the feedback and structured major changes or preapproved updates to our system to happen now on a Tuesday after 9 pm, except in the event of an emergency. Our aim is to schedule changes to not disrupt people during business hours.
Adventist Technology strives to provide the best service 24/7. We acknowledge that things can go wrong an easy way to determine if others are experiencing the same issue, check out our status page https://status.adventist.technology/ before calling.
We will endeavour to provide updates regularly on any current outages happening. If you are experiencing a major outage and you don’t see it on the status page, please contact our service desk.
We can be contacted via email [email protected] or you can call us Monday to Thursday 7:30am -5:15pm or Friday 7:30am to 12:30pm (AEST – daylight saving times)
One of our friendly staff members would love to speak with you.
We do all we can to keep the infrastructure running smoothly, including after hours. A member of the Adventist Technology team will be manning the phone 24x7 and if there is an outage related to Adventist Technology service please call. IT request out of scope or an emergency, may incur a fee needing approval from the Site’s CFO and/or Site IT contact.
