Core technology and infrastructure requires frequent updates to ensure stability to support. At, Adventist Technology, we try to minimise changes avoiding disruption in the workplace to the best of our abilities. In the past changes were implemented on a Friday, but as many of our customers are on different time zonesto Sydney, this practice could disrupt their workflow. So, we have taken the feedback and structured major changes or preapproved updates to our system to happen now on a Tuesday after 9 pm, except in the event of an emergency. Our aim is to schedule changes to not disrupt people during business hours.
Adventist Technology strives to provide the best service 24/7. We acknowledge that things can go wrong an easy way to determine if others are experiencing the same issue, check out our status page https://status.adventist.technology/ before calling.
We will endeavour to provide updates regularly on any current outages happening. If you are experiencing a major outage and you don’t see it on the status page, please contact our service desk.
We can be contacted via email [email protected] or you can call us Monday to Thursday 7:30am -5:15pm or Friday 7:30am to 12:30pm (AEST – daylight saving times)
One of our friendly staff members would love to speak with you.
We do all we can to keep the infrastructure running smoothly, including after hours. A member of the Adventist Technology team will be manning the phone 24x7 and if there is an outage related to Adventist Technology service please call. IT request out of scope or an emergency, may incur a fee needing approval from the Site’s CFO and/or Site IT contact.
