In August the MD team at Adtech completed the training of the MD Helpdesk, a chatbot that answers questions related to using the portal, along with basic theological questions as well. The Helpdesk is available with a single click from within the portal, and will serve to provide clear and simple 'How to' and 'Why' responses for any user of the MD Portal, including lay leaders. The MD Helpdesk took time to train largely due to the fact that the MD Portal had to first be extensively documented, and a large number of articles sourced, compiled and checked for accuracy before the bot could be trained.
From time to time there will be questions stump the MD Helpdesk, which is all par for the course. If you come across any curly questions that stump the bot, please do let us know at [email protected].
